We handle questions by email, so there is a written record of what was asked and answered.

I signed something by mistake. Who do I tell?

Tell the person who sent it to you. They manage the envelope and the document.

How do I ask what personal information you hold about me?

Email privacy@support.myandgo.com.au and say what you would like to see or correct.

Guides · Getting started

Contacting SignAndGo.

We answer by email, which means every question and answer is written down and nobody has to find a time that suits two diaries. Here is where to write, what to put in your message, and when the person to ask is not us at all.

Where to write

For questions about using SignAndGo, a team or organisation enquiry, or anything about an envelope you sent, email sign@signandgo.com.au.

For a privacy request, such as asking what personal information we hold about you or asking for it to be corrected, email privacy@support.myandgo.com.au. Our privacy policy explains how those requests are handled.

What to include

A clear first message gets a clear first answer. The more of these you can give us, the fewer emails it takes.

The email address you use for SignAndGo.
The envelope's title, and roughly when it was sent.
What you expected to happen and what happened instead.
A screenshot, if something on screen looks wrong.
Whether it is holding anyone up, so we know how to prioritise it.

If you were sent a document to sign

If someone sent you a document through SignAndGo and you have a question about what it says, ask the person who sent it. Their name and message are in the email you received. We provide the signing service, so we cannot change the document, explain its terms, or tell you whether to sign.

If the link will not open, check you are using the most recent email, because a resent envelope comes with a fresh link. If you think a clause is wrong, you can decline the envelope with a note, and the sender sees your reason straight away.

Before you write

Many how-to questions are answered on the questions page or in the help centre. Inside the app, the assistant can walk you through tasks such as placing fields or setting a signing order, at any time of day.

Who you are dealing with

SignAndGo is owned by Fintech Development Pty Ltd, and its details appear at the foot of every page of this site. When you email us, a person reads it and replies in writing.

How replies work

Replies come from a person, in writing, to the address you wrote from. If we need more detail, we ask for it in the same thread so the history stays together. For an urgent problem, such as a client waiting to sign before a settlement, say so in the subject line and we will look at it first.

Common questions

Can I phone instead?: We handle questions by email, so there is a written record of what was asked and answered.
I signed something by mistake. Who do I tell?: Tell the person who sent it to you. They manage the envelope and the document.
How do I ask what personal information you hold about me?: Email privacy@support.myandgo.com.au and say what you would like to see or correct.